TERMS & CONDITIONS

1. NRS – Dialer Usage Terms & Conditions

By accessing or utilizing any dialer service provided by NRS SOLUTION, you agree to comply strictly with the following operational rules:

• Use Only Your Assigned Number: You must use only your assigned primary number. Do not use or display numbers not issued to you, including numbers belonging to dialer providers like RingCentral, Vonage, Ooma, 8×8, or Zoom.
• No Collection of Sensitive Information: You are strictly prohibited from collecting Credit/debit card numbers, Social Security Numbers (SSNs), Bank account details, Usernames, passwords, or any login credentials, or any personally identifiable information (PII). Violations will lead to immediate termination without refund.
• No Sales, Marketing, or Messaging: Sending sales pitches, promotional content, unsolicited offers, or any form of messaging through NRS dialers is strictly prohibited.
• No Spam or Illegal Activity: You may not use any dialer for spam or robocalls, misleading or fraudulent messages, or any unlawful activity.
• No Auto-Dialing Software: Use of third-party auto-dialing tools is strictly prohibited. If detected, you will be permanently banned, receive no refund, and be ineligible for future service.
• Fair Usage Policy: Use the dialer responsibly. Overuse or abuse may result in temporary or permanent account suspension.
• Dialer-Specific Usage Limits:
  • 8×8: Login is allowed on only 2 devices. Only 1 active call can be made at a time. If a call is ongoing on one device, the second device must wait. Active calls may show on both devices per 8×8 policy.
  • Zoom: Login is allowed on only 1 device at a time. No simultaneous access on multiple devices is permitted.
  • RingCentral, Vonage, Ooma, and others: A maximum of 3 agents may use a dialer simultaneously for outbound calling. Additional access requires prior written permission.
• Account Suspension: Your account may be suspended without prior notice for sending sales/spam messages, collecting sensitive data, using auto-dialers, or any policy violation. No refund or replacement will be provided.
• Dialer Refund Policy: If your account is blocked by RingCentral, Vonage, Ooma, 8×8, or Zoom, NRS will refund 50% of your remaining subscription time.
• Monitoring and Compliance: We reserve the right to monitor your call recordings to verify usage and compliance. If you do not agree, we cannot offer you any dialer. Please find an alternative provider.

2. Terms & Conditions for Dispatch Tools Services

The following terms apply to all dispatch tool services provided by NRS SOLUTION (including loadboards, dialers, VPNs, and RDP environments):

• Tool Blockage & Replacement: In case of blockage of any tools such as load boards, dialers, VPN, and RDP, a replacement will be provided within 24 to 48 hours.
• Replacement Unavailability: If a replacement is not available, 50% of the remaining days will be refunded.
• Refund Processing: Refunds will be processed within 3 to 5 working days.
• Prohibited Activities: Marketing texts, such as sales texts, are not allowed. If we find anyone violating this policy, the account will be deleted without any refund.
• Refund Policy Violations: The refund policy will not apply to users who violate the terms and conditions.
• Payment Verification & Gateways: Payment gateways include Zelle, Cash App, ACH Transfer, Stripe, and PayPal. We require an invoice with carrier company details and a CNIC picture for verification. Only dispatch payments are allowed.
• Price & Policy Updates: We reserve the right to update tool prices or change our terms and conditions.

3. Admin Panels & Real Estate Acquisition

For verified admin accounts, enterprise backend infrastructure, and property investment acquisitions:

• Admin Panels & Account Management: NRS SOLUTION provides verified admin panel credentials allowing managers complete oversight of agent seats, extensions, and live logs. Clients are strictly responsible for keeping admin credentials secure. NRS SOLUTION is not liable for unauthorized modifications, seat additions, or credential leaks executed within the assigned admin dashboard.
• Real Estate Investment & Property Acquisition: Renovation budget reports, After Repair Values (ARV), and rental yield projections are generated using analytical property evaluation tools. They are provided as analytical estimates and do not constitute guaranteed financial returns. Property owners retain responsibility for physical repairs, insurance, and local compliance.

4. Agreement & Effective Date

All terms and conditions outlined above are effective from 1st January 2025. NRS SOLUTION reserves the right to update these terms at any time without prior notice. By using any NRS SOLUTION service, you confirm your full understanding and acceptance of these terms.

5. Support & Official Inquiries

If you have questions regarding these terms, payment verification, or compliance monitoring, please reach out to our team:

• Email: contact@nrssolution.com
• WhatsApp: +92 316-4081411
• Instagram: @nrssolution
• Official Account Name: NRS SOLUTION (SMC-PRIVATE) LTD